Returns & Exchanges

At Seek Indonesia, we want you to be completely satisfied with your fashion purchase. If your items don't fit or meet your expectations, we offer a hassle-free return and exchange policy within 14 days of receipt.

1

Initiate Your Request

Log into your Seek Indonesia account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

2

Prepare the Package

Ensure all items are in their original condition with tags attached and place them securely in the original packaging along with the invoice.

3

Ship to Our Warehouse

Drop off your package at any authorized courier point or schedule a pickup using the pre-paid shipping label provided in your request confirmation.

4

Receive Refund or Exchange

Once our quality control team inspects and approves the returned items, we will process your refund or ship your new exchange items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing